Privacy Policy

Effective Date: May 20, 2025

Thank you for your interest in Priventhera (“we,” “our,” or “us”) and in our hardware security devices, firmware, software applications, websites, and services (collectively, the “Priventhera Products and Services”). This Privacy Policy (“Policy”) outlines how we collect, use, share, and protect your personal data when you interact with any Priventhera Products and Services.

By using our Products and Services, you agree to the practices described in this Policy. This Policy is incorporated into and subject to our Terms of Use.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, shipping address, billing details, and phone number.
• Technical Information: Browser type, device information, operating system, IP address, and session activity.
• Order Information: Purchase history, payment method, and delivery details.
• Usage Data: Error logs, feature usage, performance data, and preferences.
• Support Communications: Issue descriptions, media files, metadata, and diagnostics.

2. How We Use Your Information

We use your information to:

• Fulfill orders and deliver products
• Send confirmations, updates, and invoices
• Provide customer service and technical support
• Improve and secure our services
• Comply with legal requirements
• Send important security and firmware notifications
• Where permitted, send marketing communications

3. Sharing of Information

We may share your information with:

• Trusted vendors and service providers
• Analytics and advertising partners
• Legal authorities when required
• Corporate affiliates
• Acquirers in business transfers

We do not sell your personal information.

4. Data Retention

We retain your data only as long as necessary to fulfill the purposes described in this Policy, including:

• 180 days for inactive order information
• 6 months for inactive support tickets
• 1 year for email subscription data

5. Cookies and Analytics

We use cookies and third-party tools (e.g. Google Analytics) to understand how users interact with our website. You may disable cookies via your browser settings.

Opt-out options:

• Google Analytics Opt-out
• Digital Advertising Alliance

6. Hardware Device Privacy

Priventhera hardware operates offline and does not transmit sensitive wallet data. Your private keys never leave your device.

7. Your Rights

You may have rights under GDPR, CCPA or similar laws, including the right to:

• Access your data
• Request correction or deletion
• Object to processing
• Request data portability

To exercise your rights, email us at support@priventhera.

8. Data Security

We implement technical, organizational, and physical safeguards to protect your information.

9. Children’s Privacy

Our Products and Services are not directed to children under 18. We do not knowingly collect data from children.

10. International Transfers

Your information may be transferred internationally. We use safeguards such as Standard Contractual Clauses where required.

11. Do Not Track

We do not currently respond to “Do Not Track” signals due to a lack of standardization.

12. Changes to This Policy

We may update this Policy periodically. Changes will be posted on this page with an updated effective date.

13. Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email: support@priventhera